A new home for Teamflect AI and AI Skills

We’ve redesigned the Teamflect AI experience to make it easier for admins to manage the AI Agent and for users to understand what it can help them with.

Admins now have a dedicated AI Agent page where they can enable the Agent, manage who has access, and view its available skills.

The Agent is also managed separately from other Teamflect AI settings, giving admins more granular control over which AI capabilities are available in their organization.

The first built-in skills, Policy Assistant and Teamflect Helper, are now clearly surfaced as skills. Policy Assistant uses your organization’s AI Knowledge Base to help answer questions based on your internal resources, while Teamflect Helper helps users with Teamflect-related questions. Users can also view the skills available to them directly from the AI Agent.

We’ve also brought conversations across Teamflect closer together. Messages users send to the AI Agent through Microsoft Teams will now appear in their chat history in the Teamflect app, making it easier to continue and reference AI conversations across both experiences.